Student Device Repair is Easy and Convenient

December 28, 2020

It's a few minutes before distance learning is scheduled to begin. A student attempts to turn on the laptop only to find the screen is blank. After turning it back on and off several times, it is evident the laptop is broken.

The first step is to contact the Family Technology Support Center at (513) 363-0688 to determine if the issue can be resolved over the phone.

If it can't be fixed with the help of a representative from the support center, there is another option. Beginning January 4, students and families can drop off their CPS-issued device at one of 18 school sites and swap it out for another device. It's that simple.

"During distance learning, we understand that a broken device means students can't connect with their teacher or complete assignments and we want to get another device in the hands of students as quickly as possible," said Jeff Chrystal, director of device management.

A total of 36 schools will be designated as device repair sites, with 18 sites on a bi-weekly rotation. Each school will have a designated two-hour time for technology support — early morning, late morning or early afternoon. "Families can drop off a device at the most convenient location," Chrystal said.

The list of school sites and times designated for repair are listed below.

January 4–8 and January 19–22

AMIS

8–10 a.m.

Pleasant Ridge Montessori

8–10 a.m.

Ethel M. Taylor Academy

8–10 a.m.

Hyde Park School

8–10 a.m.

Walnut Hills High School

8–10 a.m.

Hughes STEM High School

8–10 a.m.

Hartwell School

10 a.m.–Noon

Western Hills University High School

10 a.m.–Noon

Silverton Elementary School

10 a.m.–Noon

Mt. Airy School

10 a.m.–Noon

Rockdale Academy

10 a.m.–Noon

Roberts Academy

10 a.m.–Noon

John P. Parker School

Noon–2 p.m.

Taft IT High School

Noon–2 p.m.

Westwood School

Noon–2 p.m.

Parker Woods Montessori

Noon–2 p.m.

Winton Hills Academy

Noon–2 p.m.

Sands Montessori

Noon–2 p.m.

 

January 11–15 and January 25–29

AWL

8–10 a.m.

Woodward Career Tech High School

8–10 a.m.

Aiken High School

8–10 a.m.

South Avondale School

8–10 a.m.

North Avondale Montessori

8–10 a.m.

Cheviot School

8–10 a.m.

Pleasant Hill Academy

10 a.m.–Noon

Roselawn Condon School

10 a.m.–Noon

Chase School

10 a.m.–Noon

Clark Montessori High School

10 a.m.–Noon

Gamble Montessori High School

10 a.m.–Noon

Oyler School

10 a.m.–Noon

Shroder High School

Noon–2 p.m.

Fairview-Clifton German Language School

Noon–2 p.m.

Mt. Washington School

Noon–2 p.m.

Riverview East Academy

Noon–2 p.m.

Midway School

Noon–2 p.m.

SCPA

Noon–2 p.m.

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